This course is designed for technical professionals who will be supporting Sophos Central and provides an overview of how to troubleshoot the product.
The course is expected to take 1 ½ days (10 hours) to complete, of which approximately half will be spent on the practical exercises.
On completion of this course, trainees will be able to:
Understand the support tools required to investigate common issues
Identify common issues when reported
Perform appropriate troubleshooting steps
Gather information to allow further troubleshooting if required.
Prior to taking this course you should:
Have completed and passed the Sophos Central Certified Engineer course
This course uses Windows tools and utilities as part of the troubleshooting process. Students should be comfortable working with following:
Windows Administrator command prompt
Control Panel settings
File and folder permissions
Windows Services (services.msc)
Registry Editor (regedit.exe)
Windows Firewall with Advanced Security
Active Directory Users and Computers
Active Directory Group Policies
If you are uncertain whether you meet the necessary prerequisites to take this course, please email us at firstname.lastname@example.org and we will be happy to help.